Operational Resilience
Resilience of important business services against severe disruption.
What it is
Operational resilience — expected by financial regulators such as the UK FCA — focuses on important business services: setting impact tolerances, mapping dependencies, testing severe-but-plausible scenarios, and proving services stay within tolerance. We build resilience programmes that satisfy boards and supervisors alike.
Coverage
- Important business service identification
- Impact tolerance setting
- Dependency and third-party mapping
- Scenario testing programme
- Self-assessment and reporting
How we deliver
- Identify — important services and tolerances.
- Map — people, process, technology, data, third parties.
- Test — severe-scenario exercises.
- Remediate — close tolerance gaps.
- Report — board and regulatory documentation.
Outcomes
- Services with proven tolerance
- Dependency risks exposed and treated
- Regulator-ready resilience documentation
- Adaptability, not just recovery plans